Privacy Policy

Privacy Policy

Disclaimer: The Company reserves the right to unilaterally modify this Policy at any time without prior notice. Modifications may be made to comply with laws and regulations or accommodate organizational changes within the Company. Please check this page regularly for updates. If you disagree with any part of this Policy, please discontinue using our Platform immediately.

The website – www.chiclegs.in ("Website"), the Chiclegs mobile application ("Chiclegs App"), and the mobile site - www.m.chiclegs.in ("Msite") (collectively referred to as the "Platform") are provided by Lavprit Foods (“Company” or “Chiclegs” or “we”). This privacy policy (“Privacy Policy” or “Policy”) has been created by Chiclegs to demonstrate our commitment to safeguarding the information you provide while using our Platform. This Policy outlines how we collect, retain, share, store, and process this information.

This Policy integrates and includes our Terms of Service (“Terms”). Terms not defined in this Policy shall hold the same meaning as provided in the Terms.

By using the Platform (or simply browsing it), you explicitly consent to our use and disclosure of your personal information as per this Privacy Policy.

A. What Information Do We Collect and When?

1. Information During Registration and Account Creation:

· To access Products and Offers, you'll need to register using your phone number. For ordering Products, we require your name, phone number, email ID, address, and pin code.

2. Information from Visitors and Participation:

· Visitors may submit their name, email address, and/or other details to learn about our Products, Offers, participate in events, or surveys, among other activities.

3. Financial and KYC Information:

· Credit/debit card number, UPI ID, billing address, and payment instrument details may be collected by Paytm and M Swipe’s secure payment systems. Credit card info is stored on Paytm and M Swipe’s secure sites and is available to us for up to 30 days, governed by their respective privacy policies.

4. Feedback Data and Other Information:

· Information from customer service calls, loyalty program participation, discount code usage, feedback/comments on the Platform.

5. Information about Others:

· Ordering Products for another person (e.g., a gift) requires their names, mobile numbers, email IDs, and addresses with their consent for specific purposes.

6. Usage Data:

· Data on how you interact with our Platform including interaction patterns, access times, viewed features/pages, crashes, browser type, and third-party services used.

7. Device Data:

· Information on devices accessing our Platform, including IP address, unique identifiers, device motion data, and mobile network data.

8. Data from Cookies:

· Cookies gather user settings, language preferences, and other details to analyze interactions and improve the shopping experience. Disabling cookies may limit access to certain Platform features.

9. Information from Advertisements:

· Interaction data with third-party ads on our Platform to deliver targeted advertisements based on interests. Advertiser cookies are not covered in this Policy.

B. How Do We Use Your Information?

1. Business Use:

· Your information aids in order confirmation, delivery, user inquiry response, transaction completion, customer service, and Platform improvement.

2. Communications:

· Email communication about Products, Offers, changes in Policy, and inquiries concerning Platform use.

3. Handling Other’s Information:

· Processing delivery and communication with intended recipients (e.g., gift recipients).

4. Financial and KYC Information Use:

· Facilitating payment by Paytm and M Swipe; contact may occur in case of order processing issues.

5. Marketing and Updates:

· Sending updates, newsletters, event invitations, and processing recruitment requests.

C. Sharing Your Information with Third Parties

1. No Sale of Personal Information:

· We do not sell customer information for marketing purposes unless explicitly allowed by you.

2. Instances of Sharing:

· Information sharing with service providers, government/law enforcement agencies for legal compliance, associated business entities, and third-party services (usage governed by their privacy policies).

3. Third-Party Service Usage:

· Using third-party services, subject to their policies, for operations such as payment wallets.

D. Protecting Your Information

· Restricting access to authorized personnel, stringent privacy standards for third-party service providers, employing physical, electronic, and procedural safeguards against unauthorized access or disclosure.

E. Your Rights Regarding Collected Information

· Request modifications, deletion, or withdrawal of consent for personal information use via email. Note that such actions may limit Platform access.

F. Data Retention

· Information retention is limited to facilitating uninterrupted Platform use without unlawfully retaining data.

G. Children’s Privacy

· The Platform is not intended for children under 18; if we receive personal information from a child, steps are taken to delete it and terminate the relevant user account.